Shipping policy
Shipping Policy
Thanks for shopping with Cozy Crafts. Below is everything you need to know about how and when your order ships.
Free shipping on every order
Standard shipping is free worldwide on all orders, with no minimum spend. If you need it sooner, an express option is available at checkout.
Order processing
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after your order is placed.
Because many of our pieces are made to order, processing may take slightly longer during launches, restocks, or high-volume periods. If there is a significant delay with your order, we will contact you by email.
You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility. Please allow 1–3 business days for tracking to begin updating after you receive that email.
Shipping options and delivery times
Standard shipping: please allow up to 30 days from the date you order for your parcel to arrive. Most orders arrive well before this — typically within 1 to 3 weeks — but 30 days is the outer window we ask you to allow before treating an order as delayed. This window covers processing and transit together.
United States — Standard — Free — up to 30 days from ordering United States — Express — $12.99 — 2–4 business days after processing International — Standard — Free — up to 30 days from ordering International — Express — $12.99 — 5–9 business days after processing
Delivery estimates are provided by our shipping carriers and are not guaranteed. Customs, weather, carrier backlogs, and peak seasons can cause delays outside our control. Express shipping speeds up transit only — it does not shorten processing time.
If your standard order has not arrived within 30 days of the order date, email us at aurisecoms@gmail.com and we will investigate with the carrier and put things right.
Where we ship
We ship worldwide. A small number of destinations are excluded where shipping or payment processing is legally restricted. If your country appears at checkout, we ship there.
Customs, duties, and import taxes
International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in your order total and are not refundable by us. Please check with your local customs office if you are unsure what to expect.
Refused or unclaimed international packages that are returned to us because of unpaid customs charges are refunded minus any return shipping costs we incur.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you catch a mistake, email us at aurisecoms@gmail.com within 24 hours of ordering and we will do our best to correct it before the order ships.
Lost, stolen, or damaged packages
If your tracking shows delivered but you do not have your package, please check with neighbours, your building manager, and your mail room first, then contact us at aurisecoms@gmail.com within 7 days of the delivery date.
If your package arrives damaged, email us photos of the item and the packaging within 7 days of delivery and we will make it right.
Multiple items
Orders containing several items may ship in separate packages and arrive on different days. You will receive tracking for each shipment.
Cancelling an order
You can cancel an order for a full refund within 24 hours of purchase, as long as it has not entered production or shipped. See our Refund and Return Policy for full details.
Questions
Email aurisecoms@gmail.com and we will get back to you within 24–48 hours.