Track Your Order
Track Your Order
Every order ships with tracking. Here is how to find yours.
1. Check your email
When your order leaves our facility you will receive a shipping confirmation email containing your tracking number and a tracking link. If you cannot find it, check your spam and promotions folders.
2. Look up your tracking number
You can paste your tracking number into 17TRACK, which works with virtually every carrier worldwide, or use your carrier's own site directly.
3. Give it a moment
Tracking can take 1–3 business days to start updating after you receive the shipping email. A tracking number that shows no movement yet is normal — it means the label was created and the package is being scanned into the carrier network.
Typical timelines
Processing takes 1–3 business days. After that:
- US standard (free): 5–10 business days
- US express ($12.99): 2–4 business days
- International standard (free): 7–15 business days
- International express ($24.99): 5–9 business days
Tracking stopped updating
Packages often go quiet for several days while moving between carrier facilities or clearing customs. If your tracking has not updated in 10 business days, email us at aurisecoms@gmail.com with your order number and we will open an investigation with the carrier.
Tracking says delivered but nothing arrived
Check with neighbors, your building manager, and your mail room first — carriers sometimes mark a package delivered a day early or leave it in an alternate spot. If it still has not turned up, contact us within 7 days of the delivery date and we will make it right.
Questions? Email aurisecoms@gmail.com — we reply within 24–48 hours.