Refund policy
New vs your current version: the "Product images and variation" section, and one extra bullet under "Items we cannot accept."
Refund and Return Policy
We want you to love what you ordered. If something is not right, here is how we handle it.
Return window
You have 30 days from the delivery date to request a return.
To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
How to start a return
Email aurisecoms@gmail.com with:
- Your order number
- The item or items you want to return
- The reason for the return
- Photos, if the item arrived damaged or incorrect
We will respond within 24–48 hours with return instructions. Please do not send anything back before contacting us — returns sent without approval cannot be processed.
Return address: provided by email once your return is approved.
Return shipping costs
- If the item is damaged, defective, or we sent the wrong thing: we cover return shipping, or we replace or refund without requiring a return. Your choice.
- If you changed your mind: you cover return shipping. Standard shipping is free, so there is no original shipping charge to refund. If you paid for express shipping, that fee is not refundable on change-of-mind returns.
Product images and variation
Product images are illustrative and represent the general appearance of an item. Colour, tone, texture, finish, grain, pattern placement, and minor detailing may differ between the image shown and the item you receive. These differences come from screen and display calibration, photographic lighting, and natural batch-to-batch variation in manufacturing and handmade production.
Variations of this kind are an expected characteristic of our products. They are not considered faults or defects, and are not eligible for return or refund on that basis.
This does not apply where an item is faulty, damaged in transit, or materially different from its listed description — those are covered under Damaged or incorrect items below, and your statutory rights are unaffected.
Items we cannot accept
- Custom, personalised, or made-to-order pieces, unless they arrive damaged or defective
- Sale or clearance items marked final sale
- Items returned more than 30 days after delivery
- Items damaged through normal wear, misuse, or improper care
- Items returned solely because of minor differences in colour, texture, or finish from the images shown
Express shipping fees
If your order arrives damaged, defective, or incorrect and you paid for express shipping, we refund the express fee along with the item. On change-of-mind returns the express fee is not refunded, since the service was delivered as purchased.
Refunds
Once we receive and inspect your return, we will email you to confirm approval.
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take an additional few business days for the funds to appear on your statement.
If it has been more than 15 business days since we confirmed your refund and you still have not seen it, contact us at aurisecoms@gmail.com.
Damaged or incorrect items
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email aurisecoms@gmail.com within 7 days of delivery with photos and we will sort it out immediately — replacement or full refund, whichever you prefer.
Exchanges
The fastest way to exchange is to request a refund for the original item and place a new order once your return is approved.
Order cancellations
Orders can be cancelled for a full refund within 24 hours of purchase, as long as it has not entered production or shipped. After that, the standard return policy applies.
EU and UK customers
If you are shopping from the European Union or the United Kingdom, you have a statutory right to cancel within 14 days of receiving your order, for any reason and without justification. To exercise it, email us at aurisecoms@gmail.com within that window. This right applies in addition to the 30-day policy above, and it does not apply to custom or personalised items.
Questions
Email aurisecoms@gmail.com and we will get back to you within 24–48 hours.