FAQ
Frequently Asked Questions
Shipping & Delivery
How much is shipping?
Standard shipping is free on every order, worldwide, with no minimum spend. If you want it faster, express is available at checkout: $12.99 within the US and $24.99 internationally.
How long does it take to get my order?
Orders are processed in 1–3 business days. After that:
- US standard (free): 5–10 business days
- US express ($12.99): 2–4 business days
- International standard (free): 7–15 business days
- International express ($24.99): 5–9 business days
So most US orders arrive within 6–13 business days on standard, and most international orders within 8–18.
Do you ship to my country?
We ship worldwide. If your country appears at checkout, we ship there.
Where is my tracking number?
You will get a shipping confirmation email with tracking as soon as your order leaves our facility. Tracking can take 1–3 business days to start updating after that email arrives.
My tracking has not moved in a few days. Is something wrong?
Usually not. Tracking often sits still while a package moves between carrier facilities or clears customs. If it has not updated in 10 business days, email us and we will chase it down.
Will I have to pay customs or import fees?
International orders may be subject to duties or import taxes charged by your country. These are not included in your order total and are set by your local customs authority, not by us.
My order shipped in two packages. Why?
Orders with several items sometimes ship separately so nothing waits on anything else. You will get tracking for each shipment.
Orders & Changes
Can I change my shipping address?
Email us within 24 hours of ordering and we will do our best to fix it before the order ships. After it ships we cannot reroute it.
Can I cancel my order?
Yes, within 24 hours of purchase for a full refund, as long as the order has not entered production or shipped.
I never got an order confirmation email.
Check your spam and promotions folders first. If it is not there, email us with the name and email you used and we will resend it.
Returns & Refunds
What is your return policy?
You have 30 days from delivery to request a return on unused items in original packaging. Email us first — returns sent back without approval cannot be processed.
My item arrived damaged or wrong.
Email us photos within 7 days of delivery. We will send a replacement or a full refund, whichever you prefer, and we cover the return shipping.
How long do refunds take?
Once your return is received and approved, refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Can I exchange for a different size or style?
The fastest way is to request a refund and place a new order once your return is approved.
Do I get my express shipping fee back if I return something?
Standard shipping is free, so there is nothing to refund there. If you paid for express and the return is our fault, we refund the express fee too. If you changed your mind, the express fee is not refundable.
Products
Are items made to order?
Many of our pieces are, which is why processing takes a few days. It also means custom and personalized items cannot be returned unless they arrive damaged or defective.
Still need help?
Email aurisecoms@gmail.com. We reply within 24–48 hours, Monday through Friday.